Senior Manager Operations

1 Position - Pakistan

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Department: Walee Group
Location: G10/2, Islamabad.

Position Overview

This role requires a strategic thinker with strong hands on capabilities—someone who can build systems, optimize processes, and ensure seamless day-to-day operations while driving continuous improvement.

Key Responsibilities:

1. Operational Leadership & Execution

Lead and oversee end-to-end administrative and operational functions.
Drive execution of strategic and operational initiatives across departments.
Develop and implement scalable systems, SOPs, and process frameworks.
Ensure operational efficiency, compliance, and service excellence.

2. Administration & Service Functions

Manage all corporate administration activities.
Oversee vendor management, contracts, and service-level agreements.
Ensure timely delivery of support services to internal stakeholders.
Optimize cost structures while maintaining service quality.

3. Facilities & Infrastructure Management

Lead facilities management across locations.
Ensure workplace safety, maintenance, security, and compliance.
Plan office expansions, relocations, and infrastructure upgrades.
Create a productive, employee-friendly workplace environment.

4. Travel & Logistics Management

Oversee corporate travel policies and execution (domestic & international).
Optimize travel planning, vendor negotiations, and cost control.
Ensure seamless coordination of logistics for leadership and teams.

5. Process Improvement & Governance

Identify operational gaps and implement automation or efficiency improvements.
Establish measurable KPIs for operations and service functions.
Drive governance, reporting structures, and operational dashboards.
Ensure adherence to internal policies and regulatory requirements.

6. Cross-Functional Collaboration

Partner with HR, Finance, IT, and Business teams to enable smooth operations.
Support new initiatives, business launches, and expansion projects.
Act as a central coordination point for operational execution.

Required Qualifications & Experience

Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).
8–12 years of progressive experience in operations, administration, or service leadership roles.
Proven experience managing facilities, travel, vendor contracts, and corporate services.
Strong project management and execution capabilities.
Experience in multi-location operations is preferred.