What your brand needs

Brand Managment

Protect your brand against fake news and negative content going viral

Understand conversations happening about your brand and safeguard yourself by actively tracking negative comments and sentiments about your image, products and services. Reputation management is as important as boosting your brand’s influence, as the cost to repair damage can be up to 100 times more than by simply following crisis avoidance tactics

  • Over 90% of customers follow their brands on social media networks, so a single customer’s unfavourable post can influence thousands within minutes
  • Analysing thousands of digital conversations and comments 24/7 about your selected topics for unfavorable news can detect potential trends early and can be immediately addressed

Digital Service Center

Manage social and digital conversations in one place

Walee Enterprise actively analyses all communications, whether posted online or sent as a message, and smartly directs them for quick resolution using the best way, whether as an automated solution or by an agent. Smart features enables you to

  • Deliver positive user experiences by improved first-response resolution
  • Improve sales by quickly prioritizing prospects and customers for opportunities
  • Avoid potential issues by detecting high-risk messages and brand threats before they escalate, like fake news going viral on social channels

Walee Enterprise Features

Social Listening

  • Social platform integration
  • 24/7 web crawling
  • Sentiment analysis
  • Source tracking
  • Multilingual support

Smart Ticketing

  • Ticket resolution
  • Trouble ticketing
  • Escalation management
  • Pre-defined statistics rules based workflow management
  • Call center screens
  • Smart ticket allocation & reassignment

Engagement Management

  • Smart ticket allocation & reassignment
  • Customer feedback collection
  • Customer history
  • CRM integration
  • Influencer management

Collaboration Controls

  • Reporting stats
  • Insight center
  • Real-time agent monitoring & reporting
  • Real-time updates
  • Malicious content monitoring

Intelligence

  • Admin portal
  • Team management
  • Multi-channel management
  • Multiple user accounts
  • Response templates

Business Benefits

Spend Smarter

Leverage influencer power and social commerce to deliver your business objectives, from impressions campaigns to selling via a network of Walee shops stocked with your product

Work Anytime, Anywhere

Access and use Walee instantly, whether to run promotional campaigns, respond to queries from Facebook or view the latest insights

Be Safe

Know that influencer compliance processes, whitelists, content moderation services and escalation processes are used to better protect your brand from potential issues

Get Results

Track and optimize marketing and sales initiatives by timely and complete intelligence that can be integrated to your system

Collaborate Effectively

Work with your in-house teams, agencies or Influencers based on your preferred Walee set-up

Unique Complete Solution

Use the full range of marketing, sales and service capabilities to better serve customers, manage brand, understand competitors and seize commerce opportunities

Subscribe to newsletter

      Get the best experience

      Welcome Influencer

      Are you ready to earn conveniently?
      Download our app made exclusively for you.

      Mobile-app-store

      Access Walee Products with a Single Sign-On

      Now get your hands on all your Walee Products seamlessly with one time login credentials.